Knowledge Base

Why do I get an error when adding a photo?


Answer/Resolution

When adding a picture to a new member or visitor record, you may encounter a runtime error that says "consumer's event handler called a non-reentrant method in the provider".

A bug has been identified in Envision version 1.4 and earlier that causes this error to appear when you're adding a photo to a new record you haven't saved yet.

To save your photos successfully, be sure to click the Save button on your new record before adding the photo to it.

 


 

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